1- When will the interrupted supply be restored?

You can get information about the restoration of supply cuts from your concerned sub-divisional office complaint center. Dial 118 / 0800-63726 in case of a busy telephone line.

2- What is MEPCO doing to control supply failure due to kite flying with metal wire?

This problem is being solved at the technical level by covering the equipment of the grid station with guard wires or nets. At the administrative and legal level, patrols are being organized to arrest the accused and hand them over to the police to file cases against them. However, public support is essential to stop this process. MEPCO seeks public support by organizing seminars, appeals, and walks through print/electronic media.

3- How to correct the problem of low voltage in the area?

Contact SDO / XEN / SE of your area. They will resolve the problem at their level. If necessary, refer to MEPCO HQ for additional work.

4- How can dangerous poles or wires blocking the way of the door or the street be eliminated?

If the poles/wires were installed before the construction of the house or road, write to the Executive Engineer of your area for details. They will prepare an estimate of the possible cost of removing the poles or wires. Replacement will be paid for by you.

5- What is the policy and procedure for electricity in local places or a village?

Financial approval is given by the local or provincial government for electrification in the area or village. For restoration of electrification in the area, contact your representative. MEPCO shall provide a feasibility report. Similarly, the electricity cost of housing projects is borne by the sponsors or the residents.

6- Why are the new meters running faster than the old meters that have been replaced by MEPCO?

This is not true. The fact is that the new meters work fine, the old meters have slowed down due to age, and internal and external problems.

7- Why does MEPCO take a long time to restore the power supply if material is stolen from the lines?

Theft of goods from the lines of MEPCO is a criminal activity and apart from departmental enquiry, an FIR is required to be registered for police investigation. After registration of the police FIR and completion of departmental documents, the stolen material is replaced by taking the cost from the customer. Who is responsible for its protection as per rules/laws? The price will, however, be charged in installments to general users but in the case of a single user in one installment.

8- What are the different types of industrial users and who are the relevant approval authorities?

Tariff B – IUp to 40 kW
Tariff B-IIFor 41 kW to 500 kW
Tariff B – IIIFor loads up to 5000 KW
Tariff B – IV For all loads on 66/132/220 KV

Authority for sanction of load:

Up to 70 kWDeputy Manager (Division)
From 71 kW to 500 kWManager (Circle)
More than 500 kWChief Executive Officer (MEPCO)

9- The telephone line of the complaint office keeps ringing busy, maybe the receiver is removed from the cradle?

It is not at all like when the power supply is cut off in a particular area, a large number of consumers try to contact the complaint office telephone which keeps them busy. Apart from the complaint office in your area, you can call 061- 9220313, 9220317, 9220314, or 0800-63726 can be contacted at MEPCO HQ

10- Who should be approached for correction of wrong reading on the bill?

Contact customer service centers in your area or Mepco headquarters.

11- What is a detection bill?

The detection bill is for:

  • Illegal electricity obstruction or energy consumption
  • Straight swivel
  • Due to slowness etc..

In case of direct installation, an FIR will be lodged against anyone who installs items or equipment without permission. A detection bill will be submitted as per the rules to cover the loss of stolen electricity at the location. The owner or resident will have to pay the detection bill for using illegal electricity

The detection bill due to lagging shall be submitted after technical and mechanical testing of the meter. Lagging shall be checked with the help of a test meter or suitable testing equipment. or shall be measured in any reasonable manner

Although care is taken in preparing the detection bill, if there are any issues or concerns, please contact the concerned officer. Remember to pay your dues on time or your connection may be disconnected.

12- I have been receiving small bills for the last two months, suddenly this month I have received a huge bill, what could be the reason for this?

It never hurts to check the numbers on your electricity meter, especially when the energy and money-saving benefits are involved. Learning how to read an electricity meter can help you monitor yourself and avoid being overcharged or undercharged by the utility company. Electricity meters are read once a month on the date listed on the bill. If your meter is not read, contact your subdivision. If you see a clear difference between the bill and the reading, get it fixed, it may cause overcharge or undercharge in the next bill.

13- What is the benefit of a slab?

The benefit of Slab is that all annual bill consumption is automatically calculated on the computer – under-billing due to past mis-estimation or regular monthly bill error and mis-estimation is the responsibility of the department.

14- Where can I get installments on my bill?

Installment bills are not obligatory on existing bills. However, outstanding electricity dues can be paid in installments and when electricity dues are allowed to be paid in installments, interest will be charged at the prevailing bank rate.

In case of a normal connection, SDO can make three equal monthly installments in case of arrears of Rs.5000. XEN can make three equal monthly installments in case of arrears of Rs.50000. For arrears of Rs.100,000, SE allows for four equal monthly installments. The CEO reserves the right to six equal monthly installments.

These options are for genuine and deserving cases and for customers who have not defaulted in six months – the customer will be sworn to pay both installments and monthly bills and request more installments to maintain their connection. will not give

15- The electricity at my house was disconnected due to non-payment. Now that I have paid my dues, how can I get my connection restored?

All disconnected users will be reconnected after clearance of dues. Reconnection Order (RCO) is authorized by the Customer Services Officer (CSO).

In case of default, all dues shall be collected from the customer before reconnection and an oath shall be taken on stamp paper that until all arrears and current bills are paid, the customer shall be replaced immediately based on non-payment of arrears and current bills. Apart from all the formalities, the security deposit will be deposited as per the prevailing rates and a new contract will be executed before the connection is restored. Supply will be restored after payment of the first installment and all formalities.

16- I have received areas on the bill even though I have no dues. What can I do now?

If the arrears have been added by mistake, you can get it corrected and show the bill receipt from the sub-division, customer service center, or bank branch if you have this bill.

If you have received a disconnection notice on the outstanding bill, and you have already paid it, you can reverse it by showing the bank receipt to the customer service officer of this division.

17- I have a domestic connection but now I want to open a shop at my place, do I need to change my tariff?

Yes, however, the tariff change will be only on the Chalu connection and where the technical facility is available.
You will have to pay for the following:

  • If you have received any benefit or subsidy in the price of service connection at the time of connection in the current tariff.
  • Cost of material required to effect tariff change.
  • Security difference as per current rate.
  • If you have already changed the electricity usage pattern compared to Manzotariff the assessment bill is applicable for the assessment of unauthorized electricity usage for another tariff.

18- I have installed a new plant in my shop, now how can I get more load?

A and A forms are used to apply load extensions.

By paying the security difference between the sanctioned load and the applied load, you can extend the load and avoid any inconvenience. In addition, you may be required to submit the following costs:

  • If you have received any benefit or subsidy in price or service at the time of connection of the existing load.
  • Cost of material to make load extension effective.

19- I am receiving my bills on default meter readings, what is that?

If your meter is declared defective, you will receive an assessment bill based on your consumption during the same month of the previous year, this will be an assessment bill due to the faulty meter, which is replaced immediately. should go. It is the company’s policy that a “check meter” is immediately installed as soon as a meter malfunction is detected to verify correct consumption and billing. However, due to unavoidable circumstances, if the check meter cannot be installed, you will be charged an estimated bill marked (est def). Further, the age of the Defective Estimated Bill should also be recorded on the same bill. And if your meter is not changed within 2 to 3 months then you should contact your sub division.

20- I recently bought a place, and the bills are in the name of the previous owner, how can I correct this?

The same instructions apply for name changes for new connections.

21- I want to reduce my sanctioned load, will I have to pay anything extra for that?

In case of a lack of load, the security deposit will not be charged at the revised/current rate.

22- There are frequent power outage problems in my area, where should I go now?

Dear Customer, There can be many reasons for a power outage but usually, it is due to overloading of the distribution system. To solve the problem, contact the Sub Divisional Officer in your area who will know the exact nature of the problem and will be able to solve it.

23- I have not received my bill.

Dear Customer, Duplicate Bills are available at our Customer Service Centers. If you are not receiving your bills on time, please contact your Sub Divisional Office.

24- How can I transfer my connection to a new location?

Transfer of connections is permitted under certain conditions, and if technically feasible.

  • If the new proposed site is in the name of the owner of the connection or his legal heir. If the new site is in the name of the legal heir, the process of “name change” will also be implemented with the application of the relevant laws.
  • You will have to pay the connection removal charges, re-appointment charges, and the cost of additional materials and equipment required for transferring the connection.
  • You have to update the security deposit as per the latest/popular rate.
  • And there are no arrears against the connection.