Checklist Before Filing a MEPCO Billing Complaint

Many MEPCO users rush to file a billing complaint as soon as they see a high bill or an unexpected charge. Often the problem can be solved faster if you check a few things at home first and prepare the right documents. A clear complaint with proper proof is more likely to be handled quickly and correctly.

This guide gives you a simple checklist to follow before you contact the MEPCO helpline or visit the local office. It is general information only. Official rules and procedures can change, so always confirm with MEPCO and follow their latest instructions.

1. Confirm What Exactly Is Wrong With Your Bill

Before you complain, be sure about the real issue. A complaint like “bill is too high” is too general. Try to answer these questions:

• Is the problem very high units compared to past months?
• Are arrears showing that you believe are already paid?
• Do you see a late payment surcharge that you think is wrong?
• Is there a wrong name, address or tariff category?
• Do you suspect a wrong meter reading?

Write down the problem in one clear sentence, for example:

• “Units are double my normal usage without any change in appliances.”
• “Arrears of last month are showing again even though I paid with proof.”

This sentence will help you explain your case clearly at the office or on the helpline.

2. Check the Basic Details on the Bill

Next, carefully read your latest MEPCO bill and make sure all visible details are correct.

A. Billing month and due date

• Confirm that the billing month is correct.
• Check the due date and whether you might have actually paid after this date.

B. Tariff category and load

Look at the printed tariff category (for example domestic, commercial) and sanctioned load.

• Does it match your actual use?
• If you are a household but the bill shows commercial, note it down.

C. Previous balance and adjustments

• Carefully read any “previous balance / arrears” and “adjustment” lines.
• Compare them with your last paid bill to see if they make sense.

Sometimes, after this step, you may realise the bill is technically correct (for example, you genuinely missed a previous payment). If not, continue with the checklist.

Common MEPCO Bill Errors and How to Get Them Corrected

3. Compare Meter Reading on Bill With Actual Meter

If your main concern is high units or suspected wrong reading, this step is very important.

A. Note readings

1. On the bill, find:
   • Previous reading
   • Current reading
   • Units consumed
2. Go to your meter and carefully note the actual reading.
   • If possible, take a clear photo showing the meter display and meter number.

B. Rough unit check

Use the simple formula:

“Units ≈ Current reading – Previous reading”

See if this roughly matches the units printed on the bill. If the bill’s current reading is much higher than the actual meter reading, or the units look impossible compared to your normal usage, this is strong evidence for a meter reading complaint.

Keep the photo safe; you will use it as proof.

4. Collect All Payment Proofs

If your complaint is related to arrears, late fees or payments not showing, collect all relevant documents.

These may include:

• Bank receipts or slips from counters
• Mobile wallet or banking app screenshots showing successful payment
• SMS or email confirmations from your bank or wallet provider

Make sure each proof clearly shows:

• The reference number
• The amount paid
• The date and time of payment

Keep paper receipts in a small file and digital proofs in a separate folder on your phone. These will be very important if MEPCO’s system has not updated your payment.

5. Check Your Past 3–6 Bills

Sometimes a single month looks wrong only because we forget our past usage. Take out your last 3–6 bills and line them up.

Look for:

• Normal range of units per month (for example, 250–300 units)
• Any earlier arrears or adjustments that carried forward
• Seasonal changes (for example, much higher units in hot months)

If the latest bill is a real outlier without any good reason (no extra appliances, no guests, no long power use), it strengthens your case that something may be wrong.

6. Write Down Key Facts Before You Call or Visit

Now that you’ve checked the basics, make a small summary on paper:

• Name of account holder
• Reference number / consumer number
• Billing month and total amount
• Short description of issue (one sentence)
• What you have already checked (meter reading, past bills, payments)
• List of documents you will carry (bill, receipts, photos)

When you speak to the MEPCO representative, you can read from this summary so that:

• You don’t forget important points
• Your complaint sounds organised and serious

7. Documents to Take With You for a MEPCO Billing Complaint

When you go to your local MEPCO office or customer service centre, you should usually carry:

• Original latest bill (and a photocopy if possible)
• CNIC copy of the consumer / account holder
• All relevant payment proofs (receipts, app screenshots)
• If meter reading is in question, printed photo or at least clear photo on your phone
• In name/ownership issues, any ownership or sale documents (as required)

The exact list may vary by complaint type and MEPCO rules, but taking more useful documents is always better than taking too few.

8. When You Are Ready to File the Complaint

Once you have followed this checklist, you are ready to:

• Call the MEPCO helpline and register a complaint with complete details, or
• Visit the local office and submit a written complaint with supporting documents.

When you file the complaint:

• Ask for a complaint number / diary number
• Note down the name of the person who handled your case and the date
• Ask how long it usually takes to investigate and what the next steps are

You can find more detailed steps on certain types of issues in separate guides, such as wrong meter reading complaints or arrears and adjustment errors, on this website.

Quick Checklist Summary

Before filing a MEPCO billing complaint, make sure you have:

•  Identified the exact problem with your bill
•  Checked all basic details on the bill (month, category, previous balance)
•  Compared meter readings and units with the actual meter
•  Collected all payment proofs
•  Reviewed past 3–6 bills for patterns
•  Written a short summary of your case
•  Prepared all relevant documents to carry or share

If you follow these steps, your complaint will be clearer, and MEPCO staff will find it easier to understand and resolve your issue.