How to Check MEPCO Bill Status: Paid or Unpaid Using Official Channels

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Many MEPCO users are not sure if their electricity bill is showing as paid or unpaid, especially when they pay close to the due date, change house, or use different payment methods. Checking your MEPCO bill status is important, because unpaid bills can lead to arrears, late payment surcharge and even disconnection if they remain pending.

This guide explains, in simple language, how you can confirm your MEPCO bill status using safe and official channels only. It is general information; exact options may change over time, so always confirm details with MEPCO or your bank.

1. First Check: Your Printed Bill and Payment Receipt

Before going online or calling anyone, start with the paper trail you already have.

A. Compare the last bill and your receipt

  1. Take your latest MEPCO bill.
  2. Look at:
    • Billing month
    • Due date
    • Amount payable
  3. Then check your payment receipt (from bank, shop or mobile agent):
    • Does the amount paid match the bill amount?
    • Does the receipt show the same reference number as the bill?
    • Is the payment date on or before the due date?

If everything matches, this is the first sign that your bill should be considered paid.

B. Check the “paid” stamp or note

Some physical receipts and counter slips have a:

  • “PAID” stamp
  • Or a printed line showing the date and time of payment

Keep both the bill and the receipt together in a safe place, at least for several months. They are your primary proof if any issue appears later.

2. Check Status Through Official Online Bill Services

In many cases, you can also see bill status through authorised online portals that show MEPCO bills.

A. Using an official or authorised bill portal

  1. Open the official MEPCO bill service or authorised online bill portal in your browser.
  2. Enter your Reference Number exactly as printed on your bill.
  3. View the current bill details.

Depending on the portal’s design, you may see:

  • Current amount due
  • Status like “unpaid” for the current period
  • If the system shows zero amount due for the current month and you already paid recently, it is a sign that your payment may have been applied.

Each site shows information differently, so read the page carefully. If something is unclear, cross‑check with your bank or MEPCO.

Important: Always make sure you are using a trusted and secure website. Avoid entering your reference number on random, unknown sites.

3. Check Through Your Bank or Mobile Wallet App

If you paid your MEPCO bill by bank app, internet banking or mobile wallet, you can often confirm status from there.

A. Payment history in your app

  1. Open your banking or wallet app.
  2. Go to payment history / bills / transactions.
  3. Look for the transaction that matches:
    • MEPCO or “electricity bill”
    • The correct reference number
    • The same amount as your bill

If the transaction shows as successful / completed, that means your bank has sent the payment to MEPCO or its authorised bill collection system.

B. Screenshot your transaction

For extra safety:

  • Take a screenshot of the successful transaction page
  • Or email the transaction receipt from your bank

This acts as digital proof that you paid the bill, even if MEPCO’s online bill page has not updated yet.

4. Confirming Status Through MEPCO Helpline or Local Office

If you are still not sure whether your bill is considered paid, you can contact MEPCO directly.

A. Call the MEPCO helpline

On your bill you will find official MEPCO helpline numbers. When you call:

  1. Keep your latest bill and payment receipt in hand.
  2. Provide:
    • Reference number / consumer number
    • Your name and address
    • Approximate payment date and amount
  3. Ask clearly:
    • “Is my bill for [month / reference no.] showing as paid or unpaid in your system?”

Note down:

  • The representative’s name (if possible)
  • The time and date of call
  • Any reference number they give you

B. Visit local MEPCO office or complaint centre

If the amount is large or the situation is serious:

  1. Visit your concerned MEPCO sub‑division or customer service centre.
  2. Take:
    • Your latest bill
    • Payment receipt / transaction screenshot
    • CNIC copy
  3. Explain that you want to confirm bill status and show proof of payment.

If there is any mismatch, request them to update their records and, if needed, register a billing complaint.

5. Time Gap Between Payment and System Update

Sometimes your payment is actually received, but the online or internal system has not yet updated.

Common situations include:

  • You paid at a bank counter near closing time.
  • You used a mobile wallet and the transaction shows “successful”, but MEPCO’s bill portal still shows the amount as unpaid.
  • Weekends or public holidays when data may be processed more slowly.

In these cases:

  • Wait 24–48 hours and check again.
  • If after a few days your status still shows unpaid, then follow up with MEPCO using the helpline or local office and show your payment proof.

6. What If Your Bill Still Shows as Unpaid After You Paid?

If MEPCO records continue to show your bill as unpaid even after you have clear proof of payment:

Step 1: Gather all documents

  • Latest bill with reference number
  • Payment receipt, bank slip or app screenshot (with date, time and amount)
  • Any SMS or email from your bank confirming payment

Step 2: Contact the bank or app

Sometimes, payment fails between the app and bill system even though money is deducted from your account. In that situation, your:

  • Bank / wallet support can check if the amount was reversed or stuck.
  • Ask them for a written confirmation or reference number related to that transaction.

Step 3: Register a formal complaint with MEPCO

If your bank confirms that payment was successfully sent, but MEPCO still shows unpaid:

  1. Go to the local MEPCO office with all documents.
  2. Ask to lodge a billing complaint about payment not updated.
  3. Request a complaint number / diary number.

Keep following up until the status is corrected and any wrong arrears or late payment surcharge are removed.

You can also read a detailed guide on handling such issues in a separate article like “Common MEPCO Bill Errors and How to Get Them Corrected” on your site.

7. Simple Checklist to Confirm MEPCO Bill Status

Use this quick checklist whenever you want to know if your bill is paid or unpaid:

  1. Do you have a receipt or successful transaction screenshot?
    • Yes → keep it safe; this is your first proof.
  2. Does MEPCO’s official bill service still show an amount due after a few days?
    • If yes → check with your bank/wallet and then MEPCO helpline.
  3. Did you register a complaint if there is a mismatch?
    • If yes → keep your complaint number and follow up.

If all three are done, you have taken all reasonable steps to confirm your bill status and protect yourself from wrongful arrears.

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