How to Register MEPCO Meter Reading COmplaint

If your MEPCO bill looks too high or the units on the bill don’t match your actual meter, the problem might be a wrong meter reading. In that case, you have the right to register a meter reading complaint and ask MEPCO to check it again.

This guide explains in simple words:

• When you should complain about meter reading
• What to check before you complain
• How to register a complaint through different channels
• What happens after you submit a complaint

This is general guidance only. Exact procedure can change, so always confirm with your local MEPCO office or official website.

When Should Complain?

Not every high bill means there is a mistake. Sometimes usage is really higher (summer, more appliances, guests, etc.). But you should consider a meter reading complaint if you notice:

• Units on bill are much higher than your normal pattern, without any clear reason
• The current reading on bill is more than the number showing on your meter
• The meter seems stuck or jumping unusually
• The previous reading printed on the bill does not match what was written on your last bill or what you noted yourself

Before complaining, it’s a good idea to do some basic checks.

Step 1: Check Your Own Meter and Bill

1. Compare the readings

• Look at the “Current Reading” on your MEPCO bill.
• Go to your meter and note the actual reading on the meter display.

2. Understand how units are calculated

In simple terms, units are calculated like this:

Current reading – Previous reading = Units consumed

Check:

• The previous reading on the current bill
• The current reading on the current bill
• Subtract to see if the units match what is written on the bill

3. Compare with old bills

Look at your last 3–6 months bills:

• Is there a sudden jump in units this month without extra usage?
• Are there any notes like “assessed units” or estimated reading?

If the difference is clearly unusual or the reading is wrong compared to the meter, you have a strong reason to complain.

Step 2: Collect Information Before Complaining

Before you contact MEPCO, keep these things ready:

• Latest MEPCO bill (original or clear photo)
• Reference number / consumer number (printed on the bill)
• CNIC number of the bill payer/owner
• Your contact number
• Clear photo of the meter showing:
  • Meter display (reading)
  • Meter number (if visible)
  • Date/time of photo (phone automatically records this)

Having this information ready will make your complaint easier and stronger.

Step 3: Ways to Register Complaint

There are usually three main ways to register a meter reading complaint:

1. By phone / helpline
2. By visiting the MEPCO office in person
3. Through online / email / app (where available)

Exact options can vary by area, so always confirm from your latest bill or official MEPCO contacts.

Option 1: Call MEPCO Helpline or Customer Service

Most MEPCO bills mention a customer service / complaint number.

Steps:

1. Take your latest bill in hand.
2. Call the helpline number printed on the bill.
3. When an operator replies, provide:
   • Your reference number / consumer number
   • Your name and address
   • Your contact number
   • Explain clearly that you want to register a meter reading complaint
   • Tell them:
     • Why you think the reading is wrong
     • What the bill reading is and what your actual meter reading is
4. Ask for:
   • Complaint number / ticket number
   • Expected time for resolution
5. Write down the complaint number and date of your call.

This complaint number is very important for follow-up.

Option 2: Visit MEPCO Office

If you prefer face‑to‑face dealing or your issue is serious, visiting the office can be effective.

Steps:

1. Go to the concerned sub‑divisional office or customer service center mentioned on your bill.
2. Take with you:
   • Copy of latest bill
   • One or two old bills for comparison
   • CNIC copy
   • Photos of meter (if available)
3. Go to the complaint / customer service counter and tell them you want to register a meter reading complaint.
4. They may:
   • Give you a written complaint form to fill, or
   • Register your complaint directly on their system
5. On the form or with the staff, provide:
   • Your reference/consumer number
   • Contact details

1. Ask them to:
   • Give you a written receipt or complaint slip, or
   • Write down the complaint number for you
2. Politely ask how many days it usually takes for re‑checking.

Option 3: Online Complaint

In some regions, MEPCO or related authorities may offer:

• Online complaint forms on their official website
• Email addresses for customer complaints
• Mobile apps / portals for meter reading and billing issues

Because online systems can change, the safest way is to:

1. Visit the official MEPCO website.
2. Look for sections named:
   • “Customer Services”
   • “Lodge Complaint”
   • “Online Complaints” or similar
3. If an online form is available:
   • Fill in your reference number, name, mobile number and email
   • Select “Meter Reading Complaint” or closest option
   • Clearly describe your issue and, if possible, attach:
     • A scan/photo of your last bill
     • A photo of your meter showing the current reading
4. If an official email address is provided for complaints:
   • Send a clear email with:
     • Details of your issue and your contact information
     • Attach bill and meter photos
5. Save a copy or screenshot of your submitted complaint for record.

Always make sure you are using official MEPCO links or contacts, not random social media pages.

Step 4: What Happens After You Register a Complaint?

After you submit your meter reading complaint, MEPCO usually follows some or all of these steps:

1. Complaint record created
   • Your complaint is registered with a unique number.
   • It is forwarded to the concerned sub‑division or meter reading staff.
2. Field visit or meter re‑checking
   • A meter reader or inspector may visit your premises.
   • They will check:
     • Actual meter reading
     • Meter condition
     • Any visible issues (broken glass, tampering, burning, etc.)
3. Verification and decision
   • If they confirm that the reading on the bill was wrong, MEPCO may:
     • Correct the reading in the system
     • Adjust the units and amount in the next bill or issue a revised bill
   • If they find the reading is correct and usage really increased, they may:
     • Inform you of the reason (e.g., higher units due to heavy appliance use).
4. Update to consumer
   • You may receive a call or SMS, or you may have to visit/check again with your complaint number.
   • In some cases, the only visible change is that your next bill is corrected.

Step 5: If You Are Not Satisfied with the Response

If you believe your problem is still not solved:

1. Go back to the sub‑division office with:
   • Your complaint number
   • Bills
   • Any inspection reports (if given)
2. Request to meet the relevant SDO / XEN / customer service officer and:
   • Explain the issue calmly
   • Show the difference between meter and bill readings
   • Ask for a written explanation or further checking
3. If still unresolved, you can seek guidance from:
   • Higher MEPCO offices
   • Relevant consumer protection authorities or regulators, as allowed by law

Always keep copies of all complaints, letters and bills you use in the process.

Tips to Avoid Meter Reading Issues in Future

• Make the meter easily accessible
  Clear any obstacles so meter readers can see the display properly.
• Note your reading every month
  On or around your bill date, write down the meter reading and keep a small record.
• Keep an eye on unusual changes
  If you suddenly start using heavy appliances (ACs, heaters), expect higher bills. If you see a spike without reason, check early.
• Report damaged or unclear meters
  If the meter glass is broken, numbers are faded, or display is not clear, inform MEPCO immediately.
• Keep your contact number updated
  Make sure MEPCO has your correct mobile number, so they can contact you if there is any doubt.