MEPCO Bill FAQ – Common Questions and Simple Answers
Welcome to the Frequently Asked Questions (FAQ) page. Here we answer the most common queries MEPCO users have about bills, payments, complaints, and saving electricity.
Click on the links in the answers to read our detailed step-by-step guides.
1. Bill Checking and Status
Q: How can I check my MEPCO bill online?
A: You can check your bill using your 14-digit Reference Number on official bill portals. For a complete guide on how to do this, read our article:
MEPCO Online Bill Check – Simple Step-by-Step Guide
Q: How do I know if my bill is paid or unpaid?
A: You can verify your status by checking your bank app history or calling the helpline. We have a specific guide for this:
How to Check MEPCO Bill Status: Paid or Unpaid
2. Understanding Bill Charges
Q: What is FPA on my bill?
A: FPA stands for Fuel Price Adjustment. It is a cost adjustment based on fuel prices used to generate electricity. It is not a fine.
Fuel Price Adjustment (FPA)
Q: Why do I have arrears on my bill?
A: Arrears usually appear if a previous bill was unpaid or payment was posted late.
Guide to MEPCO Bill Arrears, Adjustments and Late Fees
Q: Which appliances use the most electricity?
A: Air conditioners, electric kettles, and irons are heavy users. Knowing this helps you save money.
Home Appliance Power Usage Guide for MEPCO Users
3. Complaints and Issues
Q: My bill shows a wrong meter reading. What should I do?
A: You should compare the bill reading with your actual meter and file a complaint if there is a difference.
How to Register MEPCO Meter Reading Complaint
Q: What should I check before filing a complaint?
A: Don’t rush! Check your meter, receipts, and calculation first.
Checklist Before Filing a MEPCO Billing Complaint
Q: How do I change the name on the bill?
A: You need to visit the office with ownership proof and the application form.
How to Change Ownership on Your MEPCO Bill
4. General Services
Q: How do I get a new connection?
A: You must apply through the ENC system with ownership documents.
MEPCO New Connection
Q: What are the peak hours for electricity?
A: Peak hours are times when electricity rates are higher. Avoiding heavy appliances during these times saves money.
MEPCO Peak Hours and Off-Peak Units Guide